She made the kind of offer that many sellers cringe at. The item was already low priced as it was. It was new, with tags, and from a very nice department store. The listing had both stock and actual photos of the item, and the description fro the store’s website. It was an infinity scarf, but I had also laid it flat. It was a rectangular shape when flattened.
The price she offered was so low, I would have been better off giving to her for free. I countered as usual, with the amount being lower than my bundle price. She countered just a smidge higher. I mentioned that my counter was the best offer, and stated that there was a promotion she could take advantage of: Take 25% off the list price for subscribing to the blog or twitter, and sharing a post. She did not respond to that and chose not to subscribe.
Instead, she asked to lower my price against my counter again, without any additional requirements. I mentioned that I would be losing money if I accepted her offer. She seemed to disappear. That’s where the transaction and my role as a seller should have ended.
Against my better judgement, I countered with the price she wanted. I thought, perhaps this was my good deed for the day. She accepted it, and I packaged it just as nicely as I do with all my purchases – tissues, ribbons, handwritten card and a small token of appreciation.
A few days later, I get notification of a 3 star rating. The reason was “item description”. I was appalled. This is my fourth year selling on Poshmark, and all my reviews have been 5 stars. I sell other items on another platform from time to time, and again, 5 star ratings. I had never received anything lower.
I was curious, and I wanted to make things right. I messaged her to rectify the situation. It turns out, she rated me low for an unbelievable reason: She could not replicate the way it was styled in the covershot. To quote, “The way you put it as a circle I can’t fix like that please. Explains to me please”.
I wanted to be professional. In any other setting I would be, so I did the right thing. I had previously mentioned to her that the description was exactly what the store indicates on their own items. I walked her through the styling as best as you can in a message, and moved on. It was irritating. Turns out, she is a habitual low-baller who rates sellers low because of her inability to fit or style items. Perhaps it’s a language barrier, but who knows. In checking her profile, there were other sellers who were also experiencing problems with her.
I blocked her and wanted to warn all others from selling to her. I wanted to just let others know that the sale was just wasted time. But then, that would have just taken things way too far. Honestly, all that frustration and additional time for measly 3 stars? Bad ratings happen, and they’ll come and go. Time to move on!
I looked at my not so perfect rating history – then I realized, no one else sees this on Poshmark. I don’t have to post it, and it’s one tiny rating. My rating still averages out to 5 stars. I did everything I could to make this right, but sometimes, you just can’t please them all. Sometimes we can’t always be perfect!
4 thoughts on “Poshmark: Low Baller = A Low Rating?!”
That happened to me too. A person purchased my shoes by sending me a low ball offer, she gave herself like 50% discount. She opened a case and I was willing to take them back. She got the shipping label on Wednesday and eventually shipped on Sunday( the last day of the shipping period). When I got the shoes, they were worn with obvious damage. I went to her page and realize that she had many problems with other buyers as well. For example, one buyer said I couldn’t accept your offer since there is something wrong with your payment. Other buyers contacted her saying they couldn’t take her offer cuz it’s too low and they would lose money
I have a good one too: I sold an MK bag at a tiny fraction of the cost after a bidding war with this buyer. The bag is in excellent like new condition, in a very light blue color. Nowadays I make sure to have very good lighting, but at the time of taking those pictures I had low lighting, so some pictures looked gray and some looked light blue. In the description I put in the color “blue”. I sent the package the next day in the morning, wrapped in decorated packaging with a bow, thank you card, and gift as usual. The seller receives the package a few days later and …. gives me one star. Her reason is she thought “it was a white color, not grey”. Firstly, it was a definite light blue color … not grey. Secondly none of the care and attention I put into the package, as well as the amazing condition seemed to counter the fact that she did not read the description 😛
After I contacted her she did change her rating to a three star though, so some points to her for at least realizing how low her rating was.
Interestingly this and the time a buyer tried to scam me by breaking one of the bracelets in a bundle and then opening a claim through Poshmark (no way this type of bracelet could break in the packaging I sent it in) where both at very low discounted sale prices. But points to Poshmark as they ruled the case in my favor.
Thankfully most buyers on Poshmark are absolutely awesome and I love reading their reviews! It is the 0.1% that you have to be very careful of.
Oh how I can relate! I just received my first 3 star rating on Poshmark and cannot understand why. She indicated I could “improve” packaging, ship time, item description and seller responsiveness. Really? I wrapped it with tissue and a bow, a thank you card, a gift of vanilla scented dryer balls and placed it in a larger priority mail box with extra tissue to cushion it. I shippedin kess than 24 hours. I provided the maker, style number, size, all specs and photos of the tags and owner booklet (which came with the luxury brand item). As for responsiveness, she offered, I countered, and she accepted in about a 10 minute timeframe. She asked no questions. I am positively seething even though I know I should let it go. I think it’s the fact that I put such care into my transactions and she just carelessly left a mediocre rating with no real basis for doing so. I’d rather she send the item back and take her money. Who needs buyers like that? Grrrrr!!
I’ve only had a handful of 1 star ratings and they were all lowballers who paid $5 for each item. It makes me wonder if there aren’t sellers purposely buying cheap stuff to lower your score. Because of this I won’t make anything lower than $7 although I shouldn’t even do that! Regardless, it seems to be a trend.